What is Tax Payer Seva Kendra?
The one-stop tax facilitation center, Tax Seva Kendra was launched by Technovista in July 2003, to cater to the taxpayers and businesses then preparing for Tax Solutions.
Why is Tax Payer Seva Kendra needed?
Tax Seva Kendra was initiated with an aim to prepare India for the migration from the old tax regime to the new reformed GST (Goods & Services Tax) regime. Now that almost the entire nation is GST-registered, the facilitation center or the GST Help Desk is all ears to their GST-related queries such as GST registration, GST migration and GST return filing.
AAYAKAR SEVA KENDRA- Dedicated to Taxpayer Services
Aimed and promoting “Excellence in Service Delivery” through:
I) Implementation, monitoring & review of Citizen’s Charter 2014.
ii) Receipt, redressal and prevention of public grievance.
iii) Capacity building both in terms of imparting training to its employees and creating infrastructure.
The first step towards implementation of SEVOTTAM in the Income Tax Department was to review its existing 1998 Citizen’s Charter. Accordingly, the new Citizen’s Charter containing details of service to be delivered with specific timelines was finalized in March 2007.
Mechanism to fast track taxpayers grievances and ensure early resolution or redressal of their complainants. e-Nivaran offers paperless mode of lodging complaints, uploading necessary documents and tracking the status of redresssal.
A multi-faceted mechanism for achieving excellence in public service delivery reflecting the Service Quality policy of the Income Tax Department.
Guided by Sevottam, a service quality management framework for government organizations, and reflects a change in mindset of the Income Tax Department from an exclusive enforcement agency to that of a service provider as well
ASK represents a new integrated problem solving approach of the Income Tax Department in the realm of citizen-centric service delivery.
